Flycraft offers a 3-year warranty on manufacturer's defects in material and workmanship. If you have an issue with your boat that wasn't caused by you, please let us know and we'll get you taken care of! Flycraft will provide repair services or replacement parts for any part found to be defective.
If your boat has problem outside of the warranty coverage we can also repair it or help you find the best resources to get it up and running. Costs for these kinds of repairs can vary but we do our very best to work with our customers. Feel free to reach out to us with any questions on this.
We love our boats and our customers so even after your warranty is up we will still service your boat. There may be a reasonable repair charge, but our goal is it get you out on the water and keep you out there.
Customers are responsible for shipping warranty items to us and we will cover shipping to return it.
Our goal is to create raving fans out of our customers, so we are going to be there for you to keep you happy.
Flycraft reserves the right to determine what is a manufacture defect versers other damage. Flycraft will repair or replace items at their sole discretion.
If you decide within 7 days of receiving your boat that you need to return it, just let us know. We will give you a refund minus a 10% restocking fee. Customers returning product will also be responsible for paying return shipping. Returned boats/products must be in new condition. Feel free to set up the boat for inspection, but it cannot be used on the water or handled roughly prior to return.
If you feel there is a chance you may need to return your boat. It is critical you take extra care in unpacking and preserving the packaging as well as noting the packaging order. If the boat is not packaged properly it is highly likely damage will occur in the shipping process. Any damage incurred to the product during shipping will result in further charges due to loss in new value.